Responsibilities

The board is responsible for our CR policy and have personal targets relating to its development. Neil Sherring is our overall CR leader and we have key players for each of our 4 main principles:

• Be the best for inbound telecoms
  (Susie Pile, Customer Experience Manager)

• Show respect for the environment
  (Niki Murphy, Customer Services Team)

• Have a positive impact on our community
  (Julia Porter, Head of Customer Services)

• Be a great place to work
  (Neil Burrows, Operations Director)