Industry Glossary

0800

This is the start of a freephone number. Freephone is free to call from a land line (fixed line phone) but if you call from your mobile call costs will vary and you will be charged.

084

This is the start of a local rate number. Local rate numbers cost up to 4.5p per minute from a land line (fixed line phone) but if you call from your mobile call costs will vary and you may be charged more.

087

This is the start of a national rate number. National rate numbers cost up to 10p per minute from a land line (fixed line phone) but if you call from your mobile call costs will vary and you may be charged more.

3G

Third generation mobile network. A high bandwidth means a 3G phone has more memory, can use WAP sites faster and can download more info quickly.

4G

Fourth generation mobile network – a new improved version of 3G.

Access Point (AP)

A base station in a wireless LAN. Access points are typically stand-alone devices that plug into an Ethernet hub or server. Like a cellular phone system, users can roam around with their mobile devices and be handed off from one access point to the other.

ADSL

Asymmetric Digital Subscriber Line. A DSL, or Digital Subscriber Line, commonly transfers data to and from a subscribers premises by 'piggybacking' onto existing infrastructure, most commonly a standard analogue BT telephone line. Existing mains power supply cabling is sometimes utilised, also satellite or proprietary cabled networks. The data transfer is carried out by means of a high-frequency 'carrier' which does not interrupt the normal working of the existing service used as the vehicle for transmission. Data transfer is divided into two components - transmission and reception. In Asymmetric transfer (ADSL), one (usually transmission) is carried out at a slower rate than the other.

AMPS

Advanced Mobile Phone Service. The standard for analog cellular telephones, which uses a frequency-modulated transmission and frequency spacing to separate user transmission. AMPS operates in the 800 MHz band.

AMPS modem

A wireless modem designed for analog cellular phones.

ANSI

American National Standards Institute. A membership organization founded in 1918 that coordinates the development of U.S. voluntary national standards in both the private and public sectors. It is the U.S. member body to ISO and IEC. Information technology standards pertain to programming languages, EDI, telecommunications and physical properties of diskettes, cartridges and magnetic tapes.

Blockwiring

The cabling and termination equipment installed between TJF and Distribution Cases on floors or in risers.

Bluetooth

A new technology designed to be embedded in electronic devices in order to provide wireless and seamless connections over short distances. The idea is to provide an easier to use alternative to the cable-based interfaces currently in use to link computers and computer peripherals. Other devices in which Bluetooth chips could be embedded include mobile telephones, personal digital assistants, headsets and wristwatches.

Bluejacking

Some users with Bluetooth may try to send text messages to strangers without saying who they are (nicknamed ‘bluejacking’). To prevent 'bluejacking' make sure your phone is not visible to other mobile phones.

Broadband

A term applied to telecommunications systems capable of simultaneously supporting multiple information formats at relatively high speeds such as voice, high-speed data services and video services on demand. Overall transmission speeds are typically hundreds to thousands of times faster than those of Narrowband systems.

BSGL

Branch Systems General License

BSI

British Standards Institute, who are responsible for the drawing up of standards against which equipment is designed for sale in the UK.

Call Centre

An organisation whose major role is to handle phone calls (mainly from business customers) on behalf of one or (usually) several other large companies. They commonly use computer networks to give them access to that firm's databases, and to keep records of all calls they handle.

Calling line identity (CLID)

A digital network feature where identity information from the device making a call is interpreted by the device answering the call. This is usually given in that the form of the telephone number of the person who is calling you.

Call TV

Also known as 'Quiz TV' or 'Participation TV', these are shows which involve viewers at home playing the games on screen and calling in with their answer to win a prize. These services do cost money and you might not be old enough so make sure you check the price, age limit and ask the bill payer before you call. If you don’t get through to the studio you will still be charged for calling in (even if it’s only for a split second!).

Cellular Radio

Cellular Radio is the technology that has made wide scale mobile telephony possible – before cellular radio the problem with the mobile phone as a concept was how to get large numbers of users to share small amounts of radio spectrum. Cellular radio solved this problem by allowing the re-use of the same radio frequencies by assigning them to cells which were far enough apart to prevent noticeable interference.

Frequency Division Multiple FDMA was the basis for first generation cellular radio systems. Second generation cellular radio systems - the current generation - use digital techniques such as TDMA and CDMA to support high bit rate voice and limited data communications. Third generation ( 3G) systems will support voice and high bit rate data allowing mobile multimedia applications (see also Narrowband, Wideband).

Centrex

A service provided by a PTO which uses the local telephone exchange to provide PABX facilities at the customer premises.

CILE

Call Information Logging Equipment.

Circuit-switching

Means of creating telecoms connections by setting up an end-to-end circuit. The circuit remains open for the duration of the communication and a fixed share of network resources is tied up with no one else able to make use of them until the connection is closed. The main advantage of circuit-switching is that it enables performance guarantees to be offered. See also Packet Switching.

Class of Service (COS)

The combination of PABX features allowed for a particular extension or group of extensions.

Computer Supported Telephony (CST) It is based on that the ability of the telephone system and computer to exchange information. One example of an application is the ability to present on screen information such as scripts, simultaneously with an incoming call. The scripts are based upon information gathered about the caller prior to the telephone being answered. This is generally achieved by either menu systems or by a identification are of the incoming line which the caller has dialled or his calling line identity.

CSV

Short for comma-separated values, another name for the comma-delimited format of data representation.

DEL

Direct Exchange Line.

Dialled Number Identification Service (DNIS) The ability to identify the number to which the call was made. In a call centre, for example the call may come into a specific DDI number. The call is answered by an agent in an ACD group, and the system uses the DNIS to present the agent with a screen containing a script associated with that DDI number.

Digital Access Signalling System (DASS)

Protocols agreed as a standard for digital signalling between digital PBXs using PCM A-Law and digital public exchanges. Two versions are available:

• single channel connection using 80 Kbps links (see IDA)

• multi-channel (30 channels) connection using 2.048 Mbps links.

Digital Private Network Signalling System (DPNSS)

Allows the transfer of PBX facilities between PBXs, even of different makes.

Direct Dialling Inward (DDI)

DDI uses a small group of exchange lines to access a larger number of extensions. The first part of the number selects the line, whilst the last part gives the extension number. This method is very economical on exchange lines.

Download

To copy data (usually an entire file) from a main source to a peripheral device. Downloading can also refer to copying a file from a network file server to a computer on the network.

DTMF

Dual Tone Multi Frequency See also MF.

Erlang

A measure of the average activity on a line or group of lines, e.g. exchange lines, extension or operator consoles, over a period (usually an hour) expressed as a number of simultaneous calls. Figures are given in hours and hundredths of an hour, e.g. 4.46 Erlang = 4 hours 28 minutes of traffic.

Ethernet

One of the oldest LAN technologies which has been highly successful and is still popular. It was originally developed by Xerox, Intel and DEC. It was developed to run over coaxial cable although it can now run over twisted pair. It uses CSMA/CD and is similar to the IEEE 802.3 standard in that they share the same cable specification and can communicate with each other. Ethernet can run at up to 10Mbits/s.

Fast Ethernet

Any of the three versions of 100Mbps Ethernet competing to become an IEEE standard. Grand Junction Networks Inc., HP, and a consortium of vendors (including 3Com Corp., SynOptics Communications Inc., LAN Media, Intel Corp., and Sun Microsystems Inc.) are proposing solutions for the 100Mbps Ethernet standard.

Frame Relay

High speed transmission method, switching packets of data through its network to their destination. Access to the network is via Frame Relay Access Devices (FRADs) which translate the data (eg Ethernet, Token Ring) into frame relay packets. The network sets up a virtual circuit which is a path to the destination. Frame relay is more popular in the US than in Europe, but the main European carriers offer frame relay service. Frame relay can operate at speeds of up to 45 Mbps, since it is a lightweight system without error correction, relying on the integrity of the fibre optic hardware.

Freephone

These numbers start 0800 and will not cost you money if you call from a land line (a fixed line phone). If you call from your mobile, call costs will vary and you will be charged.

General Packet Radio Services GPRS

Packet Switched data radio technology for GSM networks. GPRS connections are always open giving mobile terminal users the same kind of network availability they may be used to from corporate networks. There are no set up and clear down times associated with data calls made via GPRS. Terminals can therefore effectively become a part of the Internet.

Global System for Mobile communications GSM

TDMA-based second generation mobile Cellular Radio technology, originated in Europe but now used in over 100 countries around the world. GSM supports voice, data and text messaging and allows roaming between different networks – which means that GSM users can take their phones with them to many parts of the world. GSM systems currently operate at 800 MHz, 900 MHz, 1800 MHz or 1900 MHz.

ICSTIS

(The Independent Committee for the Supervision of Standards of Telephone Information Services) icstis is the industry funded regulatory body for all premium rate charged telecommunication services.

Integrated Services Digital Network ISDN

A fully digital telecommunications network access method which works over copper wires. There are two types of ISDN, basic rate and primary rate. Basic rate ISDN provides subscribers with two 64 kbps information channels and a single 16 kbps control channel. Primary rate provides users with thirty 64 kbps information channels and a 64 kbps control channel.

Interactive Voice Response (IVR)

The device which can interpret and react to voice or tone commands.

Internet

A world-wide network of computer networks in which users at any one computer can, if they have permission, get information from any other computer. The idea was conceived by the Advanced Research Projects Agency (ARPA) of the US government in 1969 and was first known as Arpanet. Since then it has been demilitarised and commercialised and augmented by a series of inventions and innovations, not least of which is the web browser invented by a team led by Tim Berners-Lee in 1991 at CERN, the European Laboratory for Particle Physics. This is the basis for the World Wide Web which has been so successful that it is now often confused in popular conversation with the Internet itself.

Internet Telephony

See IP Telephony

IP Telephony

Also known as Internet Telephony or Voice over IP (VoIP). Use of Internet Protocol (IP, see TCP/IP) to carry and route two-way voice communications. IP Telephony can support telephone to telephone links through suitable adapters but also voice communications from telephone to IP terminal (such as a PC with sound card) or from IP terminal to IP terminal. The technique promises drastically reduced costs to carriers and therefore prices to end users – but it still suffers problems with quality.

ISDN

Integrated Services Digital Network.

Internet Service Provider (ISP)

Point of access to the Internet for small business and individual users. The ISP provides its customers with dial-up access to its router which relays traffic to web servers on the Internet.

Kbps

Kilobits Per Second a measure of the speed of data capable of passing along a line expressed in thousands of bits.

Landline

Fixed line and not mobile. The phone works through a line of wire running through the land to your house and is a fixed line even if you are walking around with the handset. Costs for calling from a land line and a mobile are different.

Local Rate

These numbers start 084 and will cost you up to 4.5p if you call from a BT land line (a fixed line phone). If you call from your mobile call costs will vary and you may be charged more.

Main Distribution Frame (MDF)

The frame on which incoming cables from a PTO are terminated.

Megabits Per Second (Mbps)

A measure of the speed of data capable of passing along a line expressed in millions of bits.

Media Player

A media player is a piece of application software for playing back multimedia files. Most media players support an array of media formats, including both audio and video files.

MMS

Multimedia messages/photo messages. This enables you to take pictures and videos on your mobile phone and then send and receive them.

Modem

Abbreviation of modular/demodulator, the modem converts digital computer signals into analogue form for transmission over analogue telephone systems. Modems work in pairs, so at the other end of the channel the signal is returned to digital form. Remember, traditional telephone networks were designed for the human voice, which are analogue, not digital computers.

MP3

MP3 is an acronym for MPEG layer 3, which is a compressed audio format. A compression ratio of up to 12 to 1 compression is possible, which produces high sound quality.

Multi-Frequency signalling (MF)

A method of dialling using combinations of tones to denote different numbers. Widely used on PABX's, but now also used between PABX's or DELs and electronic public exchanges. Also known as MF4.

National Rate

These numbers start 087 and will cost you up to 10p if you call from a BT land line (a fixed line phone). If you call from your mobile call costs will vary and you may be charged more.

Network

A network is a collection of computers all linked together to share data. Classified according to their geographical extent: LAN (local area network);WAN (wide area network). LANs may be interconnected through WAN connections.

Office of Communications (OFCOM)

The independent regulator and competition authority for the UK communications industries.

Originating Communications Provider (OCP)

Also known as 'Originating Networks', the OCP is a phone network (e.g. BT) that sends you your phone bill and connects your call from your phone through to its destination (the number you have dialled).

Packet Switching

The method used to move data on the Internet. In a packet switching network, all the data coming from a machine is broken up into chunks. Each chunk includes the addresses of both the origin and the destination. This enables chunks of data from many different sources to intermingle on the same lines and be sorted and directed along different routes. In this way, many people can use the same lines at the same time.

Premium Rate

Premium rate services offer some form of information or entertainment that is charged to your phone bill. Premium rate calls are the most expensive and will cost between 10p and £1.50 from a BT landline (charges from other networks may vary). Premium rate numbers begin with 090 or 091 or use mobile shortcodes that are 4, 5 or 6 digits long.

Private Automatic Branch Exchange (PABX)

Now frequently known simply as PBX. A privately operated switching system with exchange lines to a public telecommunications system (e.g. BT or Mercury Networks) and capable of having an operator console connected to it. The term was originally devised to differentiate the PABX from the PMBX. It is now being superseded by the term PBX.

Private Exchange Master List (PXML)

Lists of all the permissible uses of and attachment to a PABX.

PSTN

Public Switched Telephone Network.

PTO

Public Telecommunications Operator (e.g., Cable & Wireless or BT).

Pulse Code Modulation (PCM)

A technique of encoding analogue voice signals into digital form.

Real Time

The processing of information that returns a result so rapidly that the interaction appears to be instantaneous. Telephone calls and videoconferencing are examples of real-time applications.

Recorded announcement device (RAD)

A device which automatically answers a line and delivers a pre-recorded message. Often used to tell a caller that they are in a queue and will be dealt with as soon as possible.

Reverse Billed SMS

A text message that costs money to receive. This is often used as a way for you to pay for something you want (e.g. a ringtone).

Ringtone

Your phone doesn't have to 'ring ring' it can play a crazy sound or your favourite song.

Secure Server

A Web server that supports any of the major security protocols, like SSL, that encrypt and decrypt messages to protect them against third party tampering. Making purchases from a secure Web server ensures that a user's payment or personal information can be translated into a secret code that's difficult to crack.

Service Provider (SP)

A service provider is an individual, company or organisation that contracts directly with a network operator for premium rate numbers. The service provider is responsible for ensuring that the content and promotion of a service comply with the icstis Code of Practice.

Short Code

A 4, 5 or 6 digit code that you can text to order a service (e.g. goal alerts, horoscopes, jokes).

SMS

Short Message Service - in other words, Text.

Speed Dial

A feature on PBX phones allowing users to dial programmed numbers by simply pressing one button (or entering a two or three digit code).

Test Jack Frame (TJF)

A frame supplied by the PABX supplier providing a connection point for the exchange line and extension ports to the BDF. It acts as a demarcation point between these.

Third Generation 3G

The next generation Cellular Radio for mobile telephony. Due to come on stream from 2001 onwards, 3G will be the first cellular radio technology designed from the outset to support wideband data communications just as well as it supports voice communications. It will be the basis for a wireless information society where access to information and information services such as electronic commerce is available anytime, anyplace and anywhere to anybody. 3G’s technical and regulatory frameworks have been defined by the ITU with its International Mobile Telecommunications 2000 (IMT-2000) programme, including the establishment of open accessible standards and the identification of international allocated frequency spectrum.

Transmission Control Protocol/Internet Protocol (TCP/IP)

Collective name for the set of protocols on which the Internet is based. TCP and IP are the best known of this set, but they are by no means the only ones. TCP guarantees that every byte sent from one port arrives at the other in the same order and without duplication or loss. IP assigns local IP addresses to physical network addresses providing a structure which can be recognised by Routers. Other members of the TCP/IP family include the Telnet protocol which allows a remote terminal to log in to another host, the Domain Name System (DNS) which allows users to refer to hosts by name rather than having to know their numeric IP addresses, the File Transfer Protocol (FTP) which defines a mechanism for storing and retrieving files, and HyperText Transfer Protocol (HTTP) which allows information to be transferred from host computers to computers equipped with web browsers.

Terminating Communications Provider (TCP)

Also known as 'Terminating Networks', A TCP is the network at which your call will end its journey and connect to the service you are paying for. TCP's do not usually have public customers, their customers are OCP's and service providers (see above).

Text

Short messages that you can send to friends from your phone sometimes called SMS.

Uninterruptible Power Supply (UPS)

Equipment providing no break power supply for the duration of the reserves of its batteries in the event of failure of the primary source of power.

Video Calling

Also known as "videophone" or "video conferencing", this lets two people with 3G video calling phones talk to each other while seeing live video of each other. Some phones with this feature have a camera that moves or swivels, so it can face "in" at the user for video calling, and face "out" for taking photos. Other phones have two cameras - one facing in and one facing out.

Virtual Private Network (VPN)

Looks for all intents and purposes like a private network but is actually just access to a shared network. Careful management and guarantees of quality of service levels ensure that corporate customers get the privacy and facilities they want but at a lower cost.

VoIP

See IP Telephony.

Wireless Access Protocol WAP

WAP was jointly developed in 1999 in the mainstream of Internet standardisation activities, with the broad support of many vendors. It provides the basis for a whole host of new wireless information applications by offering a gateway between the Internet and mobile telephones. If an application can be put on the Internet, it can be made available to mobile terminal users through WAP.

WAP Push

A text with a link to a website in it. If you click through you get to the website. This can be useful but you will be charged for going onto a WAP site.

WAP Billing

If you visit a WAP site and buy something then the payment will be deducted from your mobile phone bill.

WAV

A type of sound file. The original WAV file format was uncompressed and therefore lengthy recordings required enormous WAV files. A new type of WAV file now permits MP3 compression with consequently vastly smaller files.