Corporate Responsibility
At Windsor Telecom we recognise that we need to act responsibly in managing our impact on a range of stakeholders - customers, our people, communities, suppliers and the environment.
Corporate responsibility goes beyond our commercial performance but is not separate from it. It is integral to our business and to what we stand for, as set out in our goals and values.
Our Principles
Be the best for inbound telecoms
Windsor Telecom’s customer management strategy ultimately focuses on placing customers at the heart of our organisation, delivering good ‘old fashioned customer service’ and developing long term business relationships with you, so that you can take control of your own telecoms. Customer Charter (pdf).
Show respect for the environment
Windsor Telecom have a number policies in place to ensure that we contribute towards sustaining the environment. All employees are encouraged to recycle all paper and card in a red recycling bag, which is situated in a prominent place in the Head Office and collected on a weekly basis by Hurn Recycling.
Everytime a printer or fax ink cartridge needs to be replaced, the redundant cartridge is sent off to a recycling plant in order to minimise their negative impact on the environment. Staff members also drink water in plastic re-usable tumblers rather than throw away plastic cups. Windsor Telecom encourages employees to cycle to work if they are able to or if this is not possible we promote a car share scheme to reduce C02 exhaust emissions and traffic congestion in the local area.
More recently we have introduced a number of Eco-friendly schemes including:
- Collecting milk bottle tops for charity.
- Envelopes reused for internal circulation.
- Eco-friendly kitchen products.
- Fairtrade, organic tea and coffee.
- Lots more plants!
- Recycle waste: A collection for cans, cardboard, glass, and plastic bottles.
- Buying recycled paper.
- Reduce hard copies of documents wherever possible.
- Switch off lights and electrical equipment when not in use.
Have a positive impact on our community
Since September 2005, Windsor Telecom has been a member of the Dorset Business Association and the Surrey Chambers of Commerce for their two respective offices. All other members of the Dorset Business Association and the Surrey Chambers of Commerce are entitled to discounted Windsor Telecom services.
Our girls recently took part in the 'Race for Life' and were sponsored by Windsor Telecom. They raised over £2000 to contribute towards advances in breast cancer care. Neil Sherring is also a keen supporter of The Joseph Weld Hospice in Dorchester, Dorset.
Be a great place to work
We have a team of committed, hard-working people who deliver world-class products, services, help and advice to our customers. In return we provide excellent training, development opportunities and incentives. We are looking to introduce our Staff Share Scheme in the next 12 months. As an employer we are flexible and fully encourage our team to ‘run their own business’ within ours.
Responsibilities
The board is responsible for our CR policy and have personal targets relating to its development. Neil Sherring is our overall CR leader and we have key players for each of our 4 main principles:
- Be the best for inbound telecoms (Neil Burrows, Sales Director).
- Show respect for the environment (Niki Murphy, Customer Services Team).
- Have a positive impact on our community (Julia Porter, Head of Systems and Projects).
- Be a great place to work (Anne Dolan, People Developer).
Stakeholder Engagement
We recognise that our engagement with stakeholders goes beyond our 8,000 customers, 20 colleagues and our suppliers. The organisations we seek to actively engage with range from those that can have an impact on our business, such as regulators, to those whose views are relevant to the way we run our business, such as industry groups, lobby forums and trade associations.
Developing and building relationships with a range of stakeholders helps us to understand issues, develop our business and manage risks better. Inevitably, we will not always agree with the views expressed, nor will we change our policies unless we believe that would help us serve our customers better. But we will always listen.