NLP Life Training
Key Facts
Sector: Recruitment / Training
Number of employees: 21-50
Customer since: February 2008
Summary
NLP Life Training provides Neuro-Linguistic Programming and training seminars with some of the best NLP trainers in the world. The company required memorable telephone numbers that it could use throughout the organisation and sought a flexible system which allowed it to queue its callers and divert them if needed.
Background
NLP Life Training was set up in February 2008 and provides Neuro-Linguistic Programming and other training seminars with the best NLP trainers in the world, including Richard Bandler (co-creator of NLP), John LaValle (President of the NLP Foundation), hypnotist Paul McKenna and life coach Michael Neill. The company is based in London and employs over 20 staff.
Problem
NLP Life Training required some memorable telephone numbers that it could use throughout its organisation. It wanted one main highly memorable contact number along with separate numbers that it could use for individual seminars that it held for its customers. The company also needed numbers that were not location specific as it wanted to portray a national presence and attract customers from across the UK. Additionally, NLP Life Training sought the ability to be able to queue its incoming calls and automatically put its callers through to the relevant person or department dealing with the course they are interested in. The organisation also required its telephone system to be flexible, with the ability to divert its calls to staff that were working away from the office if necessary.
Solution & Results
We were able to provide NLP Life Training with a matching range of highly memorable 0845 numbers.
As the UK’s most popular non-geographic number range, 0845 numbers have a high public awareness and allow NLP Life Training to have a national presence – satisfying its main objective to attract customers from across the country.
To tackle the company’s additional requirements, the features offered in Package 3 seemed the ideal solution.
With Caller Queue offered in Package 3, NLP Life Training can queue up to 100 callers at any one time, with the ability to view the number of callers that are waiting via an online control panel.
Their package also allows the company to give its callers options, by pressing 0-9 on their telephone keypad which automatically directs them to the relevant event or seminar that each customer is enquiring about.
It also lets the organisation divert calls to its 0845 numbers to up to 3 target numbers (such as landlines and mobiles).
Jay Lombard, Operations Manager for NLP Life Training, said: “Our 0845 numbers combined with our call management systems gives us great flexibility at an affordable cost. We use welcome messages to greet our customers and then pass them to a queue for the relevant training courses that they are interested in. The call divert feature and Voicemail to Email, which lets us receive and send voicemails via email, is ideal for some of our salespeople who work remotely from different locations.
The call management systems offered by Windsor Telecom are unrivalled and we now have greater control over how we utilise our phone system than ever before.”
Tags: 21-50 Recruitment / Training 0845 Numbers Voicemail to Email
