CollectorsPrints.co.uk: 0800 Numbers
Key Facts
Sector: Retail / Wholesale / Mail Order
Number of employees: 2-10
Customer since: August 2003
Summary
CollectorsPrints.co.uk required a highly memorable telephone number that it could use as its main contact line. The company prides itself on its customer service and wanted to offer its customers a free call to reinforce this....
Background
CollectorsPrints.co.uk was established in 2003 and is now one of the most prominent and trusted art sites on the internet. The company supplies a wide range of contemporary fine art pieces, including prints, sculptures, photography and giftware and currently employs around 10 staff.
Problem
CollectorsPrints.co.uk required a highly memorable telephone number that it could use as its main contact line. The company wanted to reinforce to its customers and market that it was able to dispatch its products nationally – and therefore required a number that didn’t make its location explicit. This is a great benefit of non-geographic numbers. CollectorsPrints.co.uk prides itself on its customer service and did not want to charge its customers to call. Therefore the company was willing to pay for the calls in order to reinforce this fact. The business also sought a number that could easily be diverted if required – as its team is relatively small and this feature would offer more flexibility, particularly around sickness, holiday and flexible working.
Solution & Results
We were able to provide CollectorsPrints.co.uk with a very memorable 0800 freephone number: 0800 180 4488.
An 0800 number gives CollectorsPrints.co.uk an instant national presence whilst offering its customers a totally free call from a landline; therefore satisfying the company’s main objective of maintaining excellent customer service standards.
Kirsty West, Business Manager of CollectorsPrints.co.uk, said "Having an 0800 number has meant that the amount of telephone enquiries we receive has increased dramatically. This fact alone means that it is definitely worth us paying for the calls we get and it also shows our customers that we value their business. Windsor Telecom’s Targetmaster service allows us to redirect our calls to a number of our choice at anytime at the touch of a button and it’s free with their inclusive package!"
Our Vision call statistics package also comes free with all of our packages and this enables CollectorsPrints.co.uk to analyse the calls it receives; displaying call volumes, missed calls, the geographic location of callers and how quickly it takes staff to answer the phone amongst a host of powerful features. With this information the company can monitor customer service levels, determine busy periods and staffing levels and also analyse their marketing by tracking enquiries.
Additionally, CollectorsPrints.co.uk takes advantage of our targets feature which allows the company to direct calls to a live answering message service when its lines are busy or during out of hours times (which can be set online and activated instantly).
Tags: 2-10 Retail / Wholesale / Mail Order 0800 Number Vision
