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Case Studies

Buckinghamshire County Council required a single service which they could use and market across the UK and which would be cost effective. The service also needed to be able to route calls depending on which areas of Buckinghamshire calls were coming from.

Solution:

“Before we had Windsor’s call plan we had to rely on our administration staff to route calls. Windsor’s flexible range of call plans gave us the opportunity to route calls exactly how we wanted to, so that our customers could speak directly to their area office, without being put on hold first”

Trish Richards, Group Manager for Buckinghamshire County Council

www.buckscc.gov.uk

Balkan Holidays Ltd, a specialist tour operator in providing holidays to Eastern Europe, requested non-geographic numbers from Windsor Telecom Plc to be used specifically for reservations, availability checking, general holiday information and as a 24 hour brochure line.

Solution:

Two highly memorable 0845 numbers

The use of these 0845 numbers provides Balkan Holidays customers with a number to call and presents a professional corporate image. By employing each 0845 number to a different business area, such as for a dedicated brochure line, this also enables Balkan Holidays to monitor the success of their advertising and marketing via the free call statistics that Windsor Telecom provides each month.

"....Prior to using Windsor Telecom’s services, our customers had to dial London based telephone numbers to access reservations, availability checking and our brochure line. These were not only difficult for our customers to remember but they also failed to portray a company with a ‘national’ presence. Since we purchased our first 0845 number from Windsor Telecom in 2002 and a second 0845 number in 2003, our advertising response rates have increased considerably. I would not hesitate in recommending Windsor Telecom’s services to any of my business associates...."

Chris Rand , Sales & Marketing Manager for Balkan Holidays Ltd

www.balkanholidays.co.uk

ADMC Financial, an independent mortgage advisory service, were looking for a variety of non-geographic telephone numbers to suit the different areas of their business, such as residential mortgages, buy to let and investment properties.

Solution:

A mixture of 0800, 0845 & 0870 numbers

The 0800 free phone numbers are used as ADMC Financial’s main helpline numbers since these enable callers to dial for mortgage advice free of charge, the 0870 number is used as a fax line and the 0845 numbers are used in various marketing campaigns.

Using different 0845 numbers enables ADMC Financial to monitor the success of their advertising and marketing via the free call statistics that Windsor Telecom plc provides each month.

".....Right from the start the service was impeccable... when we need something new all we do is make one call and the rest is done for us….."

James Mortimer, Sales & Marketing Director for ADMC

www.admcfinancial.co.uk

Brookland Computer Services, an IT solutions provider, required non-geographic numbers to replace their main telephone and fax numbers and to be used for different areas of their business. They were also looking for a service that would be of use if their landline numbers went down.

Solution:

Targetmaster Plus service is the perfect disaster recovery solution if a landline number goes down for any reason. It enables an 0845 number to be re-routed instantly to an alternative landline or mobile number ensuring that inbound calls are always answered.

"....We have used Windsor Telecom for over 3 years and have never received anything less than first class service. With Windsor Telecom's help we have been able to provide reliable and high quality services to our customer base...."

Eammon Fogarty , Director of Brookland Computer Services Ltd

www.brookland.co.uk