Vision - Online Call Statistics

• Fully web based and managed call statistics package
  
  
• Presents and gives access to real-time information
  
  
• Evaluate the handling of inbound calls and monitor staff productivity
  
  
• Enables you to anticipate and plan sufficient staffing and phone line allocation
  
  
• Data may be displayed and analysed in graphs or charts for presentations or meetings
  
  
• Call reports may be downloaded as a csv file and imported into software packages (e.g. MS Excel)
  
  
• Accurately identify your most effective or ineffective adverting and marketing campaigns
  

What is Vision?

Vision is Windsor Telecoms industry leading Management Information System (MIS), providing businesses with real-time access to valuable inbound call information through the internet. It enables you to manage business calls more productively and efficiently by identifying and anticipating any peak periods. Additionally you can establish how many lines are needed to reduce unanswered calls. As you will probably appreciate unanswered calls mean missed sales opportunities!

Our Vision package will enable you to evaluate your advertising by identifying which adverts are working and which are not, depending on call volumes and gives you information right down to the caller's county or postcode. This is a powerful tool which enables you to avoid ineffective marketing and improves return on investment (ROI) by maximising the allocation of your budget.

What Features are Included?

• Your Target Summary Report will indicate your call productivity, such as the number of calls answered/unanswered and will include the amount of unique callers within a specified time frame. Our customers have found that the facility to identify unique callers is valuable as it excludes the people using their redial button. Therefore, you may have 47 unanswered phone calls, but only three unique numbers, so in fact you have only missed three people.
  
  
• Identify the number of successfully connected calls and unanswered calls against any of your numbers as well as the specific destination or location (e.g. office, department or call centre).
  
  
• Vision’s Target Overflow Report will highlight the number of phone calls that are unanswered or engaged during anyone time. For example, this can identify when and how many callers hang up during the working day as the call attempts to target various destinations. This is of particular value when planning the ring time duration before the calls are answered.
  
  
• The Daily Report will help you identify and evaluate call flow, including, peak times of the day, your busiest days of the week or month and how many calls you receive out of hours. This enables you to establish an effective plan for such periods, maximising the productivity of resources available to answer calls or deciding on appropriate opening hours.
  
  
• Vision’s Day/Evening/Weekend Summary Report is an extension of the daily report, which categorises your incoming calls into three commercial timescales. This is often used for billing purposes, such as Solicitors etc
  
  
• Our Call Originator Report enables you to view successful/lost calls by postcode, county, TV region, or STD code
  
  
• Vision’s Simultaneous Call Report indicates the maximum amount of simultaneous calls received and the number of simultaneous callers that got an engaged tone. This facility enables you to identify the maximum number of lines being employed at any one time that deal with your inbound calls. Amazingly this report will also determine how many additional phone lines or staff you require to cover your specific busy periods!
  
  
• It’s very fast and straightforward to access these reports and all are presented in a user friendly table, from which graphical formats can be created (i.e. pie charts and line graphs). Additionally, you are able to download these as "csv" files, that can be imported into many software packages, such as MS Excel.
  
  
• Many of these reports and features are unique to Windsor Telecom’s Vision.
  

What Are The Benefits of Vision

• Enhance customer's experience by identifying and anticipating potential weaknesses in your call management.
  
  
• Resolving problems is straightforward by having the ability to ensure calls are always directed to the most suitable and effective destination.
  
  
• Evaluate your marketing. Answer key questions such as ‘which adverts are working the best?’, ‘Where are customers calling from?’ All this information is at your fingertips right down to the caller's postcode! This removes the risk of ineffective marketing and ensures sensible allocation of budget and high return on investment (ROI).
  
  
• Manage inbound calls more effectively by determining your busy and peak periods and establish how many lines are required to minimise missed calls. Missed calls mean missed sales opportunities!
  
  
• Quickly establish time specific professional fees by tracking all call activity.
  
  
• Vision gives you the ability to constantly evaluate and manage your telephone infrastructure. This can lead to cost and resource savings, such as reducing the number of lines or staff required to answer calls
  
  
• If you are a business whose calls are outsourced to a bureau during marketing campaigns you will be able to measure their productivity and ensure accurate charges are claimed.
  
  
• Evaluate different call groups or departments focusing on performance, enabling you to maximise staff productivity.
  
  
• Produce management information quickly for yourself or staff meetings, allowing you to respond rapidly to change or questions.
  
  
• All reports and management information may be imported into other software applications, such as an MS Excel spreadsheet enabling you to present reports and graphs in your companies chosen structure/format.

The Costs

£99 Connection Fee

£120 Annual Service Charge