How does Vision Call Statistics Work?

Vision presents easy to understand and meaningful call information, based on different aspects of your inbound phone calls.

This information will enable you to increase your enquiries, save money on advertising and marketing, plan you staffing and improve your customer service.

Depending on your settings callers hear music on hold, apology announcements or key marketing messages whilst they are queuing.

Watch a 3 minute demo of how Vision works »

Are Call Statistics for Me?

You may be surprised to know that organisations of all shapes and sizes find Vision useful.

Traditionally call statistics have been associated with call centres or large sales teams etc, but we’ve made Vision accessible to all, easy to use, affordable and fully online. Therefore literally anyone can use it to their advantage, including;

• Sole Traders or ‘one man bands’.
• Small and medium sized businesses.
• People working from home.
• Online businesses.
• Charities.
• Police forces and the public sector.
• Call centres e.g. sales teams and customer services.
• Anyone who spends money on marketing and advertising and wants to know if it is truly working for them.

Better Marketing

Many profit making businesses and not-for-profit organisations (charities and the public sector) use Vision to maximise and improve their marketing. Ultimately the goal here is to improve response rates, increase sales, justify budgets, increase donations and out-perform competition.

Call statistics can do this for you because;

• It reports on all your calls, therefore if you use a unique number in your adverts (e.g. Yellow Pages etc.) you can measure exactly how many calls you have had from that specific ad. Therefore you can decide whether to run it again or spend more.
• They complement Google AdWords. Not only will you be able to track your conversions using Google Adwords, but with Vision you’ll also be able to measure the increase in phone enquiries from your spend on Google AdWords.
• It will show you where in the country your calls come from. For example, if you advertise nationally, with Vision you may find most of your calls come from one place (e.g. Kent). Therefore why not spend more on advertising, you have clear proof you’re popular there.

To learn more about how Vision call statistics can help you, please speak with our friendly team who can offer you expert advice on 0800 160 1111 or make an online enquiry.

How Can Call Statistics Help Me With Staffing?

Whether you’re a new business or employ hundreds of staff, Vision call statistics can ensure you are making the right decisions about your staffing levels.

Not only will this enable you to save money on over staffing, but also maintaining high levels of customer service as you’ll know exactly when your busy periods are and if callers are hanging up because they can’t get through etc.

If you’re a new business you’ll know one of the hardest decisions is being sure when you need to recruit more staff and suitable hours of work. Call statistics can help you determine this.

Please speak with our expert team about how call statistics can help you with staffing on 0800 160 1111 or make an online enquiry.

Using Vision to Enhance Your Website

Having a unique website telephone number combined with call statistics with Vision is a great way to;

• Monitor how many calls you get within different time frames e.g. am/pm, weekdays and weekends and month on month.
• Check your performance and response rates from Search Engines, such as Google and Yahoo etc.
• Make your affiliate schemes more sophisticated. Why not have unique phone numbers for all your affiliates and monitor their performance.
• Understand more about your website traffic e.g. geographic location and when most people call.

Improving Your Customer Service with Call Statistics

In today’s competitive marketplace people expect great customer service and often their decision to not only choose you, but continue to use you is based on how you treat them.

Your customer service can be enhanced by looking at call statistics through Vision by;

• Seeing how long it takes you to answer the phone. If you have a 3 ring policy or something similar you can see exactly how long it takes staff to answer the phone.
• Reducing your missed calls. Not only will this increase your income by taking more enquiries, your customers will get a better experience as they won’t get frustrated with not getting through and leaving messages etc.
• Ensuring you have enough staff managing the phones at any one time. Call statistics with Vision will tell you how many concurrent phone calls you have and therefore how many people are getting the engaged tone or not getting through at all.

Why Should I Choose Windsor Telecom?

Vision is quite simply the most user friendly and impressive call statistics package you will find. A bold statement, but we know this because our customers who have used other call statistics packages tell us almost everyday.

We have a reputation for great customer service and our loyal customer base come to us because we:

• Pride ourselves on our personal and trustworthy approach to customer service.
• Offer a dedicated account manager with a direct line.
• Can offer you a wealth of other products and services, which can save you money.
• Operate an out of hours helpline.
• Give you access to My Windsor, which is your personal online account and helps you manage your Windsor products (24 Hour Access).

Learn more about our Service & Support »

Prices

Vision comes free with any of our call management packages.

When you secure your new phone number you will also get our inclusive package free and have the option to upgrade to Package 2 or Package 3 for even greater value for money and efficiently.