Call Rota - Windsor Telecom

Narcotics Anonymous

Client Brief

Narcotics Anonymous is a London-based, non-profit making organisation that serves to provide help and advice to people whom drugs have become a major problem in England, Scotland & Wales.

The organisation's 24-hour Helpline is manned by a number of volunteers based in different locations. This meant, to guarantee all calls would be answered, the charity needed to be able to divert Helpline calls to the various landlines and mobiles of the people on duty at 9 different time periods, 7 days a week.

Diverting calls manually 9 times a day for 7 days would be completely impractical so the organisation needed to be able to do this automatically, quick and easily.

Solution
By providing Narcotics Anonymous with an 0300 Helpline number, we were able to design an online solution that enables them to pre-set precisely where their calls go at 9 different time frames, 7 days a week.

The solution is laid out in a user-friendly calendar format and the organisation can make changes by selecting which day and time-frame they need to alter and then simply typing in up to 5 different telephone numbers that calls to the Helpline will go to during this specific period. For example, if the first number allocated between 7am and 10am is engaged it will automatically send the call to the second number and so on – until it's answered or goes to
Voicemail to Email.

Save Time & Money with Call Rota

Call Rota is perfect if you need your calls to be answered at different locations on a daily basis because you can easily preset where your calls go at multiple times throughout the day, Monday to Sunday. This is ideal if you have homeworkers, volunteers or salespeople based in different places.

With the easy-to-use 7-day timetable, simply enter landline or mobile target numbers for each of your chosen time periods. Your calls will then be delivered to each location automatically. You can change the schedule at any time and even tag names or aliases for each target number, making it even easier to administer.

Key Benefits

Schedule call routing at multiple times and days during the week
Ideal if you have homeworkers, volunteers or salespeople in multiple locations
Avoid having to manually divert calls, saving you time and money
Ensure calls are delivered to the right person, in the right place at the right time
Quickly change call routing in the event of sickness and emergencies
Control and manage your 7-day timetable easily via My Windsor
No need to install any equipment or hardware

Narcotics Anonymous Case Study »

Personalise Call Rota

Our Team has extensive telecoms, IT and web knowledge
Seamless integration into your gateways or interfaces
Our APIs allow a fully white-labeled Call Rota product
Brand with your organisation's logos and colours

For a no obligation discussion about Call Rota, please use our enquiry form or call us on 0333 123 1010.

"Windsor Telecom put a lot of time and effort into ensuring the system did what we wanted it to do"