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Call Reporting from Windsor Telecom
Why would I need Call Reporting?
Most people when hearing the words "call reporting" or "call statistics"
immediately think of Call Centres and extensive call reporting.
This is what often prevents businesses of any size reaching the
full potential of their telephone communication.
Historically Call Centres have been primary users of call reporting
and call statistics, since call reporting enables effective management
of inbound and outbound calls.
Today many businesses are fast realising the value and power of
call reporting, such as answered/unanswered calls. Even 'one man
bands' benefit from identifying missed calls and busy periods, otherwise
callers simply hang-up and try other businesses. This is where call
reporting comes in.
Call Reporting from your dedicated Account Manager
With Windsor Telecom you'll benefit from a dedicated Account Manager
and an online account. Among other valuable information, your personal
online account offers instant access to monthly call reporting. Furthermore,
your Account Manager will always be on hand to help you get the best
out of your number/s and call management solutions. Part of this service
is monthly call reporting, which will give you the opportunity to
gain valuable knowledge about your inbound calls.
Take Call Reporting One Step Further
Once our customers realise the full potential of call reporting, many
upgrade to our industry leading marketing and call reporting package
Vision.
Call reporting through Vision
is easy and instant. Vision's
call reporting features help identify missed calls, answered calls,
caller's location (e.g. postcode or STD code) and help you evaluate
staffing and customer experience. Call reporting through Vision
is inexpensive and will enable you to really take care of your customers
and sales enquires.
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