Q-Control

• Offers total online management of your call queues
  
  
• Allows you to set queue sizes and record apology or marketing messages
  
  
• Set you queue parameters by time and day
  
  
• View queue size and longest queue times
  
  
• All callers are queued using our secure network, which removes any strain on phone system or server
  
  
• Includes a wide range of features such as hold music, apology/message interval timer
  
  
• Voicemail routing option for Out of Hours or busy periods

How Does Q-Control Work?

Q-Control offers complete web-based management, empowering you with absolute control over your inbound calls. It enables you or dedicated supervisors to configure specific welcome announcements during service, allowing you to tailor Q-Control to your businesses specific requirements. Callers can be routed based on the time of day and day of week.

All calls that come through whist your Q-Control is set to ‘In-hours’ can be routed to a specific landline target number of your choice. If these phone lines are available the call will be instantly routed through. When these phone lines are busy callers will be automatically queued pending free phone lines, when they will be automatically routed. Depending on your settings callers hear music on hold, apology announcements or key marketing messages whilst they are queuing.

What are the Benefits of Q-Control?

You will have instant access to unlimited and timely modifications via the web in real time, including the facility to change your:

• Time/Day of Week plan
  
  
• Target or alternate numbers. Ideal when hourly staff changes occur or if your landline numbers go down)
  
  
• Campaign Lineage. Means you can set how many calls are offered to the specific target number
  
  
• Call Queue size. Set how many calls can be queued at anyone time
  
  
• On Hold Music. There is a choice of up to five options*
  
  
• Apology Interval time. This determines how often apology announcements are played
  
  
• Apology Mode - if apology announcements are repeated or recurring
  
  
• 'Out of Hours' target number (another landline)
  
  
• You can either choose your own voicemail or our Voicemail to Email service

The Costs

£295 One-off Connection Fee

£1000 Annual Service Charge