Inbound Call Management Solutions

Call Planner

A fantastic staring point if you wish to smarten up the way you handle calls and present a professional and efficient image. Call Planner is the first option in our range of 3 sophisticated call management systems. Amongst other features you will be able to have online control of your calls, redirect calls instantly, avoid callers hearing an engaged tone, set ‘out of hours’ times and receive voicemail to email. Learn more on Call Planner. 

Call Manager

The second of our easy-to-use call management systems, Call Manager has all the features of Call Planner with the ability to introduce your business and give callers options. This presents a huge advantage to you and your callers if you wish to route calls to the correct person/department and ensure calls are handled effectively. See why Call Manger is our most popular call management system.

Call Director

The ultimate in our family of ‘off the shelf’ call management systems, Call Director would meet the needs of any call centre or SME who receive large call volumes. It includes all the benefits of Call Manager, but also gives you the ability to literally see your calls coming in with a call queuing feature. What’s more there’s no need to install expensive equipment and its up and running for you within 10 days. See how.

Net Planner

Fully web based inbound call management software with an emphasis on setting up different time zones to manage your calls more effectively.  Also includes the facility to alternate introduction messages, often called ‘virtual receptionist’.  Learn more about Net Planner.

Q Control

Complete online control of your calls allowing you to queue callers, whilst playing marketing messages and hold music. You can literally see and manage your callers from your desktop. Learn more about Q Control.

Bespoke Solutions

We have a proven reputation for customising call management to individual businesses needs. You may have an idea about how to save money and improve customer service and we’re always able to turn that into reality. Learn more about Bespoke Call Management Solutions.

Fax to Email

Without doubt one of the most useful and renowned call management ‘ad-ons’ in the market, Fax to Email allows you to receive faxes direct to your inbox. Therefore, you’re able to have a fax facility, but without the huge ongoing maintenance costs and wastage. Learn more about Fax to Email.

Vision

The most eye opening call management system we offer, Vision offers near real-time call statistics showing you; call volumes, how quickly you answer the phone, the geographic location of your callers/market, percentage of missed calls, busy periods and much, much more. Our customers who use Vision can pin point new opportunities and save money on advertising and staffing.

Targetmaster

Our complementary number redirection service gives you greater flexibility and control over you inbound calls, regardless of the size of your business. Learn more about Targetmaster.

Conference Call

Hold a conference or meeting without having to travel or stay over night. Phone conferencing for business of all sizes has been one of the biggest cost saving facilities of recent years. See how a simple conference call system can save you time and money.

Network Whisper

If you’re a business who has several brands or you need to identify who the caller is trying to reach before you answer the phone, then our Network Whisper solution is perfect for you. See why.

Audio Server

Essentially Audio Server is a simple off-site hard drive, which allows you to store large amounts of voice data and call recording. You’ll have instant access to all stored data. Often used in conjunction with other call management solutions, such as Net Planner, Call Record or Call Manager.

Zone Plan

An ingenious call plan that will route your callers to their nearest branch or office, allowing you to publish just one national contact number. Widely used in the banking, recruitment and retail sector Zone Plan lends itself to any business wishing to refine and sharpen their call management.

Call Record

Recording your calls has always been one of the best ways to train staff, record important conversations and improve customer service. This is an inexpensive option, which allows you to record all calls, a percentage of them or ‘on-demand’. Learn more about Call Record.

Mid Call Transfer

The ability to transfer calls will free up your phone lines and give you the professional edge needed to deal with enquires more efficiently. With Mid Call Transfer you can transfer callers to any UK landline.

Voicebox

The perfect way to promote events and make important announcements, such as cinema showing times or emergency information (e.g. flooding etc). Voicebox works in tandem with any of our business numbers.

Try Our Solutions

Why not try out some of the features our call management systems offer? You can hear example voicemail messages, on-hold announcements and see why presenting options for you callers can transform the way you deal with enquires. Learn more.