Call Planner

• Complete online management of your business inbound calls
  
  
• Redirect your phone number instantly
  
  
• Manage calls by controlling the telephone number your calls are directed to, both within and out of hours
  
  
• Calls are automatically diverted on busy or no answer. Your business has up to 2 alternate numbers and/or voicemail options
  
  
• You can set the amount of seconds the call rings before sending it to an alternative number
  
  
• Receive voicemail messages via email
  
  
• Inexpensive set-up with no hardware needed
  

What is Call Planner?

Windsor Telecom’s Call Planner is often a businesses first step in taking control of their inbound calls, whatever their size or age. This extremely flexible and cost effective package allows instant management of call routing online, enabling you and your business to get calls where you want them, as and when you need them.

Call Planner Features

• Full Web Management

  This service enables you to make unlimited 'real-time' changes to your Call Planner settings online. Allocate which landline or mobile phone numbers your calls are to be directed to and receive all your calls both in and out of hours.
  
  

• Time & Date Plan

  Set your opening andclosing business hours instantly. This enables you to control where your calls go to during these times. All your inbound phone calls will be answered promptly and efficiently at your set destination (e.g. landline or mobile phone).
  
  
  

• Divert Plan

  Instantly control the destination of your inbound calls if you are unable to confidently answer your phone or when your phone lines are busy. You are able to redirect your calls to two alternative numbers or send them directly to voicemail. You are also able to set the amount of time (in seconds) the call rings for before it automatically redirects to your alternative number/s. All changes are instantly recognised and hidden from your callers. With Windsor Telecom it is possible to redirect to a UK mobile phone, but you will pay the costs of the calls.
  
  

• Voicemail to Email

  Voicemail has always been an ideal way to manage the overflow of your daily calls or out of hours enquiries. Your calls are routed to your voicemail based on the settings you provide in your Time/Date Plan and Divert Plan. Messages are then instantly emailed to you as an audio file (e.g Wav file) that can be listened to in Media Player or Real Player etc. The advantage of this is the ability to easily and quickly find and re-listen to your messages. Additionally you have the ability to store them neatly in your email files.

The Costs

£95 One-off Connection Fee
£120 Annual Service Charge