Zone Plan
Based on the area code of the caller, the call is routed to the caller's nearest branch or office. Zone Plan is perfect for organisations with more than one office, branch or contact centre. Improve customer service, give customers a local service and avoid advertising multiple contact numbers.
- Avoid expensive onsite hardware based Automatic Call Distribution systems
- Advertise only one number in advertising or marketing campaigns
- Save money on telemarketing numbers for each office or branch
- Callers can receive a local service from their local office or branch
- Routing incoming calls to appropriately skilled agents or contact centres
- Calls are routed correctly, creating a more positive customer experience
- Increase productivity and provide seamless end-to-end efficient call handling
- Analyse performance and event information in real-time using My Windsor
- Scalable to meet business demands, both up and down
Call Rota
Call Rota is an ideal solution for organisations with call-handling agents at multiple locations. With your personalised control panel you can schedule where calls are delivered quickly and easily. Ideal for organisations whose call handling agents change frequently.
- Schedule call routing at multiple times and days during the week
- Ideal if you have homeworkers, volunteers or salespeople in multiple locations
- Ensure calls are delivered to the right person, in the right place at the right time
- Quickly change call routing in the event of sickness and emergencies
- Control and manage your 7-day timetable easily via My Windsor
- No need to install any equipment or hardware
