Call Manager

• All the benefits of Call Planner
  
  
• Record a greeting for in and out of hours
  
  
• Present a professional first impression for customers
  
  
• Give callers up to 10 options by pressing 0-9 on their keypad
  
  
• Record an introduction for each of these options
  
  
• Then divert these calls to up to 3 different target numbers
  
  
• Choose to receive voicemail messages by email or store online
  
  
• Email messages to different people or departments

What is Call Manager?

Call Manager provides all the functionality of Call Planner, with the additional power of a Virtual Receptionist (IVR) and online message storage via an Audio Server.

Call Manager Features

• Full Web Management

  This service enables you to make unlimited ‘real-time’ changes to your Call Manager settings online. Allocate which landline or mobile phone numbers your calls are to be directed to and receive all your calls both in and out of hours.
  
  

• Time and Date Plan

  Set your opening and closing business hours instantly. This enables you to control where your calls go to during these times. All your inbound phone calls will be answered promptly and efficiently at your set destination (e.g. landline or mobile phone).
  
  

• Divert Plan

  Instantly control the destination of your inbound calls if you are unable to confidently answer your phone or when your phone lines are busy. You are able to redirect your calls to two alternative numbers or send them directly to voicemail. You are also able to set the amount of time (in seconds) the call rings for before it automatically redirects to your alternative number/s. All changes are instantly recognised and hidden from your callers. With Windsor Telecom it is possible to redirect to a UK mobile phone, but you will pay the costs of the calls.
  
  

• Voicemail to Email

  Voicemail has always been an ideal way to manage the overflow of your daily calls or out of hours enquiries. Your calls are routed to your voicemail based on the settings you provide in your Time/Date Plan and Divert Plan. Messages are then instantly emailed to you as an audio file (e.g Wav file) that can be listened to in Media Player or Real Player etc. The advantage of this is the ability to easily and quickly find and re-listen to your messages. Additionally you have the ability to store them neatly in your email files.
  
  

• Virtual Receptionist

  Shortly after dialling, callers will hear a pre-recorded welcome message or a promotional style message (e.g. ‘visit our new website’) recorded by yourself or a professional broadcaster. Callers are then given a clear menu of up to 10 options (for example press 1 for customer services, 2 for sales etc.). By using the 0-9 numbers on their telephone keypad they then select their desired option or the appropriate destination/department. This system gives you full access and control over this via the internet.
  
  

• Audio Server

  Audio Server enables you to store and access your messages and recordings using Windsor Telecom's secure server. These recordings can then be searched by date and all audio files (e.g. Wav or MP3 files) can then be downloaded via email.
  
  

Costs

£250 One-off Connection Fee
£360 Per Year