Windsor is now a key player in the UK Telecoms market. Our growth record over the last 10 years reflects our commitment to build and deliver value added, quality products and services to our ever expanding customer base.
With our new and dynamic management driving sales and marketing, and innovative ideas already in the planning stages we've plenty to be excited about. Never losing sight of our core values, managing change is part of Windsor's culture and we're set to make our mark by listening and educating our customers to make best use of our bespoke technology solutions.
Our Customers - Our Promise
Customer experience at Windsor is not about satisfaction but excellence at every level. Always at the forefront of new technology and innovation, we place a high value on providing a friendly voice at the end of the telephone.
Sales – Account Management
"I will not sell you a product just to help us achieve our targets. At Windsor we go way beyond the initial sales pitch and try to understand what you think you want and then deliver you what you need –not always the same thing! Building relationships with our customers is what we are about and when you choose Windsor Telecom, your investment also buys our experience, expertise, advice and support for the long term as your business grows".
Neil Burrows - Managing Director
Customer Service
"I understand the importance of getting it right first time and the impact downtime has on your business. I will ensure faults or issues are resolved as quickly as possible – and you will know from the outset WHO is dealing with the problem from your initial contact through to resolution. Our 'red carpet' philosophy means we will always take full responsibility for what we do for you and take pride in doing it".
Sonja Fanner - Head of Customer Services
Products
"I believe Windsor offers the best suite of products in the business telecoms sector, but that won't stop us improving. I promise to listen to our customers and constantly evolve what we do and how we do it, and as a knowledgeable and trusted supplier fully meet your communication needs and aspirations".
James Bailey - Head of IT
Pricing
"For price – read 'value'. I will never stop trying to find 'best value' solutions and accessible entry packages that are relevant to your size of business. From Day One - with a helping hand from my friendly team of account managers – you will see a real return on your investment - AND we never forget our regular customers - welcome to Windsor's VIP lounge!"
Dave Bennett - Commercial Director
Billing
"I will try to keep it simple and to be a pleasure to do business with right up to the point you receive your bill. I will strive to ensure that our billing is accurate, clear , transparent and tailored to your needs. Paying couldn't be any less painful!"
Steve Murphy - Head of Finance
Communication
"I will always try to keep you updated with clear uncomplicated information on new products and services as well as changes in the market place. I will also provide helpful suggestions to help you use your numbers effectively which will help you grow your business and stay ahead of your competition!"
Adam Binding - Marketing Manager
